Need Help?

Contact Us

Our Support Team is happy to assist you with any questions you have.

Send us a message and we will get back to you within a day.

Frequently Asked Questions.

Here are some Question that we get asked oftenly from our users.

Nikaah.com.au is a premium Muslim matchmaking platform designed to connect individuals seeking a compatible life partner while adhering to Islamic principles.

No, Nikaah.com.au is not limited to Australia. While it is proudly based in Australia and tailored to meet the needs of the local Muslim community, it is also open to users from around the world.

The platform is designed to connect Muslims globally, offering access to a wide network of potential matches from supported countries, including those in the Middle East, South Asia, Southeast Asia, Africa, and beyond. Its verification system ensures secure and authentic connections for both local and international users, making it a trusted platform for anyone seeking marriage within Islamic values.

We focus exclusively on Muslim matchmaking with features that align with Islamic values, such as profile verification, privacy controls, and halal communication options.

Click on the “Register” button, fill out your personal details, verify your email, and complete your profile to start connecting with potential matches.

To ensure the authenticity and security of our users, Nikaah.com.au requires a government-issued photo ID for verification. The accepted documents include:

For Australian Users
  • Australian Passport
  • Australian Driver’s License
  • Proof of Age Card
For International Users
  • Passport (from your country of residence)
  • National Identity Card (if applicable)
  • Driver’s License (if it includes your photo and date of birth)
Additional Notes
  • The document must clearly display your name, photo, date of birth, and expiry date (if applicable).
  • All documents must be valid and not expired.
  • Scanned copies or high-quality photos of the document are required for upload.

We take your privacy seriously. All submitted documents are securely stored and handled in compliance with Australian privacy laws and industry standards. If you have any concerns or questions, our support team is here to assist you.

Our platform uses verification icons to indicate different levels of profile verification:

  • Blue Tick–This means the user’s phone number and email have been verified. Both phone number and email verification are compulsory for all users. Once successfully verified, the profile receives the blue tick.
  •  ID Tick – This indicates that the user has submitted a valid photo ID, and their identity has been verified by our team. ID verification is optional but adds extra credibility to the profile.

These verification steps help ensure a safer and more trustworthy experience for all users.

Nikaah.com.au is open to users worldwide, with a focus on supporting Muslims from a wide range of countries. Our platform welcomes individuals from the following countries:

Middle East
  • Egypt
  • Iran
  • Iraq
  • Jordan
  • Lebanon
  • Palestine
  • Saudi Arabia
  • Syria
  • Turkey
  • Yemen
South Asia
  • Afghanistan
  • Bangladesh
  • India
  • Maldives
  • Pakistan
Southeast Asia
  • Brunei
  • Indonesia
  • Malaysia
  • Philippines
Africa
  • Ethiopia
  • Morocco
  • Nigeria
  • Somalia
  • Sudan
Central Asia
  • Kazakhstan
  • Kyrgyzstan
  • Tajikistan
  • Turkmenistan
  • Uzbekistan
Europe
  • Albania
  • Bosnia and Herzegovina
  • Kosovo
  • United Kingdom
North America
  • Canada
  • United States
Other Countries
  • China
  • Russia

These countries represent the diverse global Muslim community. Users from these countries are encouraged to join and complete our verification process, including ID and phone number validation.

Yes, users from other countries can register on Nikaah.com.au, provided they meet our verification requirements. Our platform is inclusive and welcomes Muslims globally.

We have a strict verification process that includes government-issued photo ID checks and phone number validation via OTP. This ensures that every user, whether from Australia or abroad, is genuine and trustworthy.

Yes, Nikaah.com.au facilitates connections between users in Australia and abroad. Whether you’re an overseas user looking for a partner in Australia or vice versa, our platform helps bridge cultural and geographical gaps.

Yes, ID verification is optional  but if user provide Photo ID then it will get additional verified ID badge to ensure the authenticity and safety of all users.

In line with Islamic guidelines, female users can choose to involve a Wali (guardian) in their matchmaking process. This ensures a halal, respectful, and secure experience while seeking a partner.

It is highly encouraged for female users to provide Wali details, but if unavailable, you must state the reason which is visible to admin only.

  • If a female user provide the Wali , upon a successful match, the Wali’s preferred contact details will be shared with the male user.
  • Users can still interact through secure messaging on Nikaah.com.au.

Yes, you can update or add Wali details at any time in your profile settings.

Yes, you can use your Facebook account to register on our site. However, after registering, you will need to complete your profile with all the required information for approval. This ensures that all profiles meet our community standards and maintain authenticity.

Sure, you can secure your profile private. Others will see generic picture with locked logo.

We offer three membership plans:

  • Silver Plan: 90 days access.
  • Gold Plan: 180 days access.
  • Platinum Plan: 365 days access.

Membership benefits include access to all profiles, unlimited messaging, profile visibility boosts, advanced search filters, and premium support for Gold and Platinum members.

Yes, you can upgrade your plan at any time by paying the difference between your current plan and the desired plan.

Yes, we prioritize your privacy. Your personal information is securely stored and never shared without your consent.

Yes, you can control who sees your profile by adjusting your privacy settings.

We use a thorough verification process that includes ID checks to ensure all profiles are genuine.

Use our advanced search filters to narrow down potential matches based on age, location, ethnicity, profession, and more.

For Platinum members, we offer personalized matchmaking services to enhance your experience and find better matches.

Yes, you can report any suspicious or inappropriate activity by clicking the “Report” button on the user’s profile.

We accept major credit/debit cards, PayPal, and other secure payment options.

We offer refunds only in cases where services were not provided due to technical issues. Please refer to our Terms and Conditions for details.

No, all costs are transparently listed during the checkout process.

You can reach our support team via email at support@nikaah.com.au or use the “Contact Us” form on our website.

Click the “Forgot Password” link on the login page, and we’ll send you instructions to reset your password.

Yes, our platform includes resources and articles on Islamic marital guidance to help you build a strong, faith-based relationship.

No but you can use Nikaah Matrimony on your android/iOS mobile. You can have excellent experience in  Nikaah Matrimony with your browsers through our progressive Web App design.

Contact our team through the contact form and we will  help you with the best answers to the questions you have.